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Accountability is about making sure that others are productive, and holding them accountable for doing their part to meet their objectives to make your organization successful.

Please check out the Featured Articles from our Accountability Library to get you started.

How to Dropkick Uncertainty | 5 Techniques to Master Your Domain

As leaders, we continually encounter issues over which we have no control.

U ncertainty hovers over our plans. We can do something about it by focusing only on what WE can control.


Did you know there is an Intolerance of Uncertainty Scale (IUS)?

It was developed in 1994 by a team of researchers in Quebec. The scale assesses how much people desire and seek out predictability, and how they react in ambiguous situations. A higher level of intolerance of uncertainty, or IU, is a “cognitive vulnerability,” according to Michel Dugas, a professor of psychology at the University of Quebec in Outaouais, and one of the architects of the IUS.

Here is one of the most important findings and research about uncertainty:

As a rule, humans prefer certainty to uncertainty. Studies have shown that people would rather definitely get an electric shock now than maybe be shocked later, and show greater nervous-system activation when waiting for an unpredictable shock (or other unpleasant stimulus) than an expected one. Where people differ is in the degree to which uncertainty bothers them.

Keep reading to learn the 4 Techniques to Gain Control …


Multitasking: The Nightmare of a Cluttered Mind

Multitasking is our answer to getting more done.

U nfortunately, the research is incontrovertible. That technique means we get even less done. I’ve got one idea you should consider.


It’s not the clutter of the desktop or inbox … but the clutter of the mind that scuttles our personal productivity plans and leads us into unproductive habits and wasted time.

Yes, I know, our inbox is spawning new life forms, ending the paper flood has been about as successful as ending world hunger and our mobility means that we have to juggle all of this like we’re riding a unicycle.

We’re all too often infected with the attention span of a mosquito.

We’re moving fast … but we aren’t getting anywhere.

Keep reading for a solution to the multitasking illusion


If your thinking is limited to today’s lunch, next year they’ll be eating your lunch!

There’s nothing more important … or more challenging … than the need to balance short-term results with long-range plans.

H ow is your organization focused? Are you encouraging long-range thinking or only what happens this week?


Do you have the Attention Span of a Mosquito?

How many times have we asked Are Distractions Destroying Your Brain?

Whatever happened to that blank sheet of paper you were going to use to THINK, you know, that old-fashioned approach to problem solving and the creative process?

Do you agree that Google is making us stupid?

These are but variations on a theme … our increasingly short-term focus.

Keep reading to make sure you have a longer term perspective


Leadership & Productivity | 4 Ways to Create More Time for Actual Thinking

If you don’t take time to think, someone else will do the thinking for you … maybe your competitors.

L ike every Effective Leader, you need to make time to do the things ONLY YOU can do.


Protect the Castle from the Intruders

From the unusual amount of email I received following It isn’t Technology Creating all the Distractions. It’s us., I realize we share a universal revulsion for the distractions that confound our days.

You’ve taken the first step to taming the behemoth by trying to understand these forces and how they derail our focus and productivity.

Leadership & Productivity are Sleeping Together

Keep reading to learn the 4 Defenses You Need to Get Time to Think


Five Lessons for Success from the Alabama Crimson Tide

It’s the heart of the college football season and there are valuable lessons we can learn from the most successful programs.

Y ou don’t have to be a football fan to embrace them. They are timeless lessons that apply to any business.


“Who’s walking on my field?”

You’re lugging 40 pounds on your back in 100 degree temperature.

Your head’s tucked inside a small capsule like a two-pound sausage in a one-pound casing and sweat’s pouring down your face.

There’s no chance the sun will disappear … it’s only 10 a.m. … and while there’s water everywhere, your reach for the next bottle seems to exceed your grasp.

Oh, yeah, and the boss expects you to be running – not walking – on his field.

Run, don’t walk, to see the 5 Lessons for Success …


Do You Want to Light a Fire Under Your Organization? Have you got the 3 Key Ingredients in Place?

Start your own fires. Begin the burn so your ideas catch fire and spread throughout the organization.

It takes 3 ingredients to start and sustain a fire. Make sure you’ve got all 3 ready to go when you launch your next plan.


Fire has been around since before Prometheus stole it from Zeus and shared it with us mere mortals.

We won’t revisit the penalty that Zeus bestowed, but suffice it to say, Prometheus probably regretted his thievery.

Read about the 3 Key Ingredients to set your business on fire …


Is it Too Much Trouble to Set Clear Expectations? If so, be prepared for mediocre results

Few executives will admit it’s too much trouble to Set Clear Expectations, even for their direct reports

I f it’s true for you, make sure you’re prepared for plenty of confusion and mediocre results.


When I talk to executives every day, there’s hardly a conversation that doesn’t include the same 2 things:

  • “Why aren’t I getting more done?”, and
  • “Why aren’t my people getting more done?”

There are several simple and proven leadership tools that can save your bacon many times over.

Don’t stop just because you’ve heard this before

Keep reading for important insights into Setting Clear Expectations


Steve Jobs Got It Right: Get Rid of All the Crappy Stuff

Do you spend too much time juggling projects and tasks you’re unlikely to ever tackle? Maybe it’s because there’s stuff in there not worth doing?

S ome people call it re-arranging the deck chairs on the Titanic. I say, throw ‘em overboard!


In What is the cornerstone of your strategy?, I discussed how important it is to nail down the key elements of your strategy.

When Paul McCartney was feted at the Kennedy Center honors, I shared with you my thoughts on how we become remarkable.

In both cases, I referred to Steve Jobs’ well-known phrase about how Apple is so intensely focused on its products … and how proud he is that the entire product line fits on a single table.

A Single Table?

Everyone always asked Steve Jobs with wonderment,

  • How do you do it?

Keep reading to see why you need a weed-whacker to get more done ….


This is How You Create a Lifelong Customer

In many instances, finding customers can be easier than keeping customers.

T here are a lot of things we can do to get them to show up. But, do we do everything to make sure they keep showing up?


You don’t have to look very far to find instances where customer service lands with a thud.

Restaurants are a pretty easy target

Restaurants may be one of the easiest targets since we’re in them all the time, so imagine my pleasant surprise to receive a Missed Opportunity check from a Grand Rapids, Michigan restaurant I visited while there to celebrate my Mom’s birthday.

The dish I ordered wasn’t quite up to par, a little dry compared to previous visits.

Keep reading to learn about how to turn the tables on Missed Opportunities


It isn’t Technology Creating all the Distractions. It’s us.

We’d like to think that technology has become our enemy and is the cause of the distractions that keep us from getting things done.

N ice try, but this is an age-old problem that’s on us, not on the technology that surrounds us. Screaming about distractions and the lack of productivity didn’t help them in ancient Rome, either.


I’m really trying hard to do only one thing at a time, like writing this blog post. I’m trying hard not to glance at the red icon that announces that new e-mail has arrived and how much has arrived since the last time I checked.

In fact, I’m closing down e-mail right now. I’m ignoring all of my social media connections, putting on a little Norman Brown and Ahmad Jamal jazz in the background, a fresh cup of Philz’ Jacob’s Wonderbar dark roast coffee. Life is good … isn’t it?

If I could only focus ….

Oh, if it were only that simple, and I could keep blocking out all those pesky little distractions.

Keep reading to learn about Hamlet’s Blackberry…