The 12 Course Tasting Menu of Business Excellence

Yes, the holidays are here and already the list of things to do continues to grow – completing the annual budget, planning parties, visiting with friends, figuring out what to get who for when … and so it goes.

Y et, my spirit remains strong, so I’ve prepared a menu of 12 holiday treats that I hope will slide down like Amaretto eggnog in front of a winter fire.

It’s a Smorgasboard

This 12 Part Tasting Menu is a smorgasbord – a few appetizers, a choice of entrees, a little dessert – of lessons I’ve learned from executives of both extraordinary capability and numbing incompetence.

This meal is a great way to grace your executive table for 2017.

1. It’s Never About You

It’s always about them. Customers, employees, suppliers … family, friends, colleagues.

Be clear about it and thrive.

Get it backwards?


2. If You Don’t Think You’ll Ever Have A Management Succession Problem, You Already Have One.

Accidents happen.

Disputes intensify.

Unexpected Events? Happen.

Start now so when that day arrives, you’re prepared.

It’s coming. Maybe sooner than you believe.

You can count on that!

3. Build Your Compensation Plan Based On Performance. Period.

Skip all of the egalitarian schemes.

Make sure you’ve set clear expectations so that the rewards actually promote your objectives and differentiate your top performers.

4. Forget About Economic News

Don’t allow the naysayers to take you off your game.

Press forward, be aggressive and instill a positive attitude throughout your organization.

George Bernard Shaw famously said,

“If all economists were laid end to end they would not reach a conclusion.”

So, focus on what you can control.

Change what you can.

Leave the rest to someone else.

5. Get Out Of The Discounting Mindset

Think …

  • Value,
  • Service, and
  • Delivery.

How can you defend your value proposition and find a way to nudge prices upward and increase value?

The discounting path is a descending staircase … and we all know it’s much harder to climb the stairs than to go down.

This quote by John Ruskin neatly summarizes the pricing challenge.

6. There’s No Such Thing As Over-Communicating.

Talking too much, yes.

Saying little, not good.

But reminding your colleagues, customers, employees and vendors …

  • what you stand for,
  • where you’re headed, and
  • how you’re going to get there?

Keep saying it.

Again and again.

You can’t say it often enough.

7. Cash is Still King.

Growth is a magic elixir in many ways.

It stimulates stronger relationships, greater buying power, opportunities for people development … and the list goes on.

It’s also a death trap if it’s not managed.

The unexpected lack of cash surprises many companies on a growth path more than those struggling to survive.

The latter group understands the problem clearly.

The first group doesn’t know there is one.

8. Banks And Accountants Are Valuable Allies.

Don’t go into battle without them.

If the relationship’s not working, check the mirror.

The solution is probably smiling back at you.

If it’s not, fix it!

9. Never Overlook The Critical Discussion About The “Business” Of The Family.

While this is an appropriate time to remember the “family” part of the “family business, the ”business” of the family is too often neglected.

You must nurture your family.

All the time.


But, if there is no business, there will be no family business.

It takes some tough decisions sometimes, but it’s the key to the legacy you’re trying to build.

Don’t forget about the engine that drives the family business.

The business.

10. “Incentives Are The Cornerstone Of Life”

… sayeth Steven Levitt in “Freakonomics”.

Figure out if they’re working.

If not, fix them.

If you don’t have any, get some.

They work.

Believe it.

11. If You’re Right, You’re Right. Make The Decision.

Most experienced executives know the right answer, they just don’t like it.

As a result, they get wrapped around the axle and trapped in inaction justifying all the reasons they can’t decide.

Make the right decision.


You know what it is.

It will work out.

12. Have Fun Like Jimmy Buffett

He always seems to be on a beautiful tropical island, sipping margaritas, guitar in hand, sun baking the sand.

An occasional company picnic or an after-hours pub-crawl isn’t enough.

Neither is a ropes course or a team-building cook-off.

They’re the ruffles and flourishes.

The heart of a company is its values.

Its brain is a leadership team that’s serious about its mission but doesn’t take itself too seriously.

Make sure you take some time to have fun.

Just for the fun of it.

Question: What’s the Single Biggest Thing you’re doing to make 2017 your Best Year Ever? You can easily add your comment below, or by visiting our Facebook Page or @Exkalibur on Twitter. I visit them every day and look forward to discussing these ideas and concepts with you.

Leave a Reply