Saturday’s NY Times carried an interview with Alan J. Fuerstman, CEO of Montage Hotels and Resorts. His view of customer service and the incredible value of staff training and retention, offers several insightful observations about how to serve with “grace and humility” and to successfully put the customer first.
Welcome to Exkalibur. I’m Lary Kirchenbauer, President of Exkalibur Advisors, Inc. Please take advantage of our resources to help you build your business ... and let me know what more we can do to serve you.
Read my latest column from the NY Times affiliate, the North Bay Business Journal.
Within a three year period I had two different startups and one acquisition to deal with. Lary's involvement in the projects allowed me to raise substantial amounts of capital on all occasions. He makes even the most monumental task seem effortless. His tireless attention and focus on the project gets things done, done right, and under deadline.
Don Meahan, owner and operator of Alaska’s Naknek Anglers, LLC
% Responses to "How to treat customers? Like guests."
[...] by treating your customers as guests. Focus on value creation and what steps you can take to make your customers forget all about your [...]