It’s remarkable that so few people return their phone calls on a timely basis. Why is that? A re we just lazy? Too busy? Did I mention lazy? Don’t give a rip? “If it’s important, they’ll call back?"Are you eyeballin’ me? Of course not … not you. You return all…
How often do the best interests of your customers and clients conflict with the short-term financial goals of your business? A re your sure everyone in your organization doing the right thing when no one’s looking? You grabbed the last piece of cake before your sister could get it. The…
In many instances, finding customers can be easier than keeping customers. T here are a lot of things we can do to get them to show up. But, do we do everything to make sure they keep showing up?You don’t have to look very far to find instances where customer…
Do people see exactly what you want them to see when they look in your window? I ’m sure we can agree on this: You don't get a second chance to make a first impression.Back when I was a bank teller ….Just after the dinosaurs became extinct at the end…
A good hitter knows he has to get more hits to be great. A great hitter knows she has to get more at bats to get to the Hall of Fame. W hat are the key metrics that will help you drive that achievement? What could be easier than to focus on top line growth? There is probably no clearer metric to…
Yes, the holidays are here and already the list of things to do continues to grow – completing the annual budget, planning parties, visiting with friends, figuring out what to get who for when … and so it goes.Yet, my spirit remains strong, so I’ve prepared a menu of 12…
I never thought that Rory McIlroy, a PGA golfer, would be the subject any article I ever wrote, least of all 2 of them. What a difference a few years makes! When I wrote about the Magic of True Grit, Rory appeared in an ignominious way. What do you do…
The holidays are here and we’re still trying to figure out how we’re going to get it all done. So, instead of asking you to work at something – anything – I’ve decided to give you a gift of holiday music. Elmo did it, so did Ren & Stimpy, Winnie…
Practical Strategies to Help Leaders Get Real ResultsIn truth, I realize you really don't care that we transformed our web site.You shouldn't.You should only care if you can find what you want when you want it.I only care about what will really help YOU!Yeah, I know that’s easy to say and you probably hear…