Leadership | Why I changed the Exkalibur Facebook page to “Building a Business”

The Exkalibur Facebook page is now

“Building a Business”

For years, I have used Facebook simply to replicate the articles I’ve published on Sword Tips, the Exkalibur blog.

I rarely provided anything else on the Facebook platform to help you and other business leaders solve their everyday problems … even though that’s what I do every day everywhere else.

The road to hell is paved with good intentions

That’s not really what I intended, but it was early in the Facebook lifecycle and I wasn’t sure what I should be doing differently on the Exkalibur Facebook page.

Maybe you’ve faced the same questions as you’ve surfed the Internet waters, uncertain about what you may find where and what you can do to more efficiently to find just that exact piece of information to help you with a particular issue?

Don’t you think we’re both trying to figure out how to manage the information tsunami flowing from blogs, RSS feeds, Facebook pages, twitter feeds and a host of other sources? (more…)

Flush the recession Kool-Aid! Create your own demand!

“Teach a parrot the terms ‘supply and demand’ and you’ve got an economist.”

~ Thomas Carlyle

A lady walked into a neighborhood market one day and spoke loudly over the counter to the head butcher.

“Your prices these days are atrocious, Sal. Joe’s Deli across the street is selling your $10 chuck roast for only $5!”

“I know, Mrs. Haggle. I saw the sign. The thing is . . . Joe doesn’t have any chuck roast.”

The law of supply and demand still rules

So, the law of supply and demand rears its head again, some days a beautiful vision, other days an ugly hag. We’re surrounded by her mystique everywhere we go. Traffic is tied up because there are more cars than highway space. Starbuck’s is backed up because people want coffee faster than it can be made. There are no paper clips in the supply room but there’s plenty of fruitcake left in the kitchen.

Even for tickets to a free concert?

Supply and demand drove markets long before economists appeared … and its jarring prevalence is unavoidable. One of my favorite examples is (more…)

The Shocking Truth about having fun!

Wanna have some fun? How about logistics? Now that's some fun, ain't it? Social media has stimulated countless phenomena ... but connecting with our communities is probably one of its most valuable outcomes ... which is why this new UPS commercial really caught my eye. Remember the lesson that if…

Unicorn meat? Delicious!

Tim Berry called my attention to a great post on the ThinkGeek site. If you're hungry, dig in ... dig in, that is to the hilarious post showing the "cease and desist" letter they received from the National Pork Board claiming that they infringed on the slogan "The Other White…

Luddites Unite – You’re History!

If you don’t think social networking is on an intergalactic trajectory, you haven’t met my nieces and nephews. Ages 8-11-14. NOT from a technology-driven family … so for those of you who are, strap in!
Facebook – old news! Facebook chat – “call me on my cell, Uncle Lary, and I’ll boot up my laptop so we can chat,” my 8 year old nephew proclaimed. Download apps to turn your phone into a walkie-talkie? Check. Waiting at the front door all day for the delivery of your new cell phone, in the color purple? Check. Kick your uncle’s butt in every video game, including the slower ones that I actually understood like golf? Check.
Their grasp of technology is not what’s remarkable. It’s how deeply embedded it is in their DNA (more…)

Empower to the People!

I'm a big believer in the Ritz Carlton's program of providing a $2,000 allowance to empower their employees to enhance the "Guest Experience" ... and I think it's noteworthy that the Cadillac division of General Motors is applying this concept to strengthen their relationship with potential Cadillac customers. It's not…

Email Overload. Really?

No news flash here ... except that many of us share the frustration over the relentless flood of email that washes ashore 24/7. There is a nugget somewhere in various ideas companies are trying to dam the waters, particularly with internal email. This Wall Street Journal article summarizes some of…

Give your employees $2,000 to spend!

What would happen if we gave each of our employees up to $2,000 to invest in a customer’s experience on any particular occasion … not an annual stipend … but for any given situation?

Most of us are aware of the extraordinary attention to service that is the hallmark of luxury hotels … but few of us probably understand the extraordinary cultural commitment to training and service that is the bedrock of the incomparable Ritz Carlton chain.

In an insightful interview with the Ritz Carlton CEO, Simon Cooper, many of these powerful programs are discussed.

The Ritz Carlton grants every staff member a stipend of up to $2,000 to satisfy any single guest … not per year but per occasion … without any approval or conditions. Imagine empowering our employees in that manner … and showing them our immense trust in their ability to make sound decisions while validating our unwavering commitment to our customers?

BTW, in the Ritz Carlton arrangement, there is no implication that there is a problem … just a desire to create an overwhelming customer experience. Another tactic that the Ritz Carlton uses may seem familiar to many as the “daily huddle”, (more…)

The Meineke Syndrome?

I can't say I've heard that phrase before ... but it refers to the Meineke ads that shouted: "I'm not going to pay a lot for this muffler!" The NY Times article, however, is the latest ... and includes some recent market research ... confirming what all of us know…