Vol 72: Seven Swing Thoughts to Overcome Adversity

“Thankfully, perseverance is a good substitute for talent” — Steve Martin

7 Swing Thoughts to Overcome Adversity

The recent 92nd PGA championship ended tragically for Dustin Johnson based on a questionable and controversial call. What virtually every observer, from fans to PGA champions, saw as a sandy area of the rough outside of the ropes was declared by rules officials as a sand trap even though spectators were standing in it. Under the rules of golf, that resulted in a two-stroke penalty because a player can’t ground his club in the sand. It cost him a chance to participate in a three-hole playoff for the trophy in one of golf’s four major championships.

It was heart-breaking to watch and even brought a roar of disapproval from the usually reticent golf crowd. For most casual observers, it’s a distinction without a difference  …  but in the rules-driven PGA tour, it was a judgment call without heart or soul. Mr. Johnson’s disappointment now competes with Armando Galaragga’s recent loss of a perfect game in baseball.

What do we do when we suffer a major disappointment, e.g., the loss of a major client we served so well or the departure of a valued employee to whom we thought we had extended every opportunity? (more…)

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After Action Reviews = Successful Execution

In an article entitled Five Ways Pixar Makes Better Decisions, Tom Davenport, a Babson College professor, refers to what I call “after action reviews” as a critical element of the creative decision-making used at Pixar.

In my earlier post, Powerful After Action Reviews, you can learn more about this concept, built and nurtured by the US Army.

Pixar uses the concept of “Dailies”

For Pixar, Davenport reminds us how movie makers use “dailies” to review their work in progress, showing movies to other filmmakers every few month to solicit critical insights that often make the movies better.

Nothing we couldn’t accomplish with a Daily Huddle, right? (more…)

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Lead with what’s possible

A recent NY Times interview with Dan Rosensweig, CEO of Chegg, a firm that rents textbooks online and by mail, prompted me about the power of the entrepreneurial spirit. We're not reminded often enough about the inspirational force of asking what needs to be done ... rather than thinking about all…

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Happy Birthday, America!

Today is usually a day for hot dogs, parades and festive celebrations of the birth of this wonderful nation we inhabit.

In that spirit, I’d like to dedicate this holiday to a dear family friend, Cpt. Kevin Mott, an Army Ranger who was badly wounded in Afghanistan this week and is returning to the U.S. for treatment. Our hearts and prayers are with him and his family for a rapid and full recovery.

Another day, we can debate the wisdom of our foreign policy and the wars in which we’re currently engaged … but today, I’d like to pay tribute to Kevin and the men and women with whom he serves. We stand straighter because of their bravery and commitment and shed tears for their innocence and selflessness as they put themselves in harms way for the country to which they give so much and from which they ask so little.

They aren’t encamped on a comfortable bar stool celebrating Independence Day. They’re carrying out their mission in the unforgiving terrain of the Korengal Valley and Kunar Province of Afghanistan, without electricity, plumbing or running water, (more…)

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Night Owl or Early Bird?

Early birds - those of you who get up early - tend to be more proactive, more successful in business ... while the night owls ... that's me ... have been shown to be smarter, more creative, funnier and more outgoing ... not so bad, huh? HBR recently published some…

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Empower to the People!

I'm a big believer in the Ritz Carlton's program of providing a $2,000 allowance to empower their employees to enhance the "Guest Experience" ... and I think it's noteworthy that the Cadillac division of General Motors is applying this concept to strengthen their relationship with potential Cadillac customers. It's not…

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Email Overload. Really?

No news flash here ... except that many of us share the frustration over the relentless flood of email that washes ashore 24/7. There is a nugget somewhere in various ideas companies are trying to dam the waters, particularly with internal email. This Wall Street Journal article summarizes some of…

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No Jerks Allowed!

Many of you have seen articles about this general theme recently – in part a function of "The No A**hole Rule" published last year by Dr. Robert Sutton of Stanford University. Lars Dalgaard, President of Success Factors, a company with whom I have an affiliate relationship, spoke recently about his…

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