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Will people like what they see when they look in your window?

Do people see exactly what you want them to see when they look in your window?

I’m sure you will agree with this: You don’t get a second chance to make a first impression.

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Back when I was a bank teller ….

Just after the dinosaurs became extinct at the end of the Cretaceous Period, my first assignment in the Management Training Program of the bank I joined right after college, was as a teller at one of their branches.

Some of you may never have been inside a bank branch, but back then, they were the center of your personal and business banking universe. There was no online capability and everything had to be done face-face.

I won’t try to make you jealous of my experience … making sure the transactions at my window, and in the entire branch, were balanced before anyone could leave the branch … the often tedious nature of handling deposits or standing around waiting for one … but I remember vividly one of the most powerful lessons I learned on my first day:

If you care about what people see when they look in your window, keep reading

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The 8 Most Powerful Letters in Your Productivity Toolkit | Video

Just when I thought we had covered the waterfront with respect to accountability, I’m reminded of the linchpin of true accountability – the very simple concept of FOLLOW UP.

During my conversations with CEOs, I’m repeatedly reminded of how remarkably little attention is paid to this simple concept.

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Why do we ignore follow up?

It seems so obvious I wonder why I’m writing about it … and yet, routine follow up is often ignored in the hustle for the next opportunity or when there just isn’t another finger to put in the dike.

This isn’t a new problem and it stretches across all of the aspects of our lives. Five years ago, the New York Times even lamented about the lapse in our social manners reflected by people’s failure to respond to RSVP invitations, much of which I’d chalk up to this follow up laxity.

It’s a process that is halfheartedly pursued by so many that it’s no wonder so few things get done on time – or at all.

We expect the other person to get it done

There are a number of reasons for this you may recognize in yourself.

Don’t miss the video & the 7 Simple Steps to create a powerful Follow Up routine

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What do people see when they look in your window?

Do people see exactly what you want them to see when they look in your window?

I’m sure we can agree on this: You don’t get a second chance to make a first impression.

image

Back when I was a bank teller ….

Just after the dinosaurs became extinct at the end of the Cretaceous Period, my first assignment in the Management Training Program of the bank I joined right after college, was as a teller at one of their branches.

Some of you may never have been inside a bank branch, but back then, they were the center of your personal and business banking universe. There was no online capability and everything had to be done face-face.

I won’t belabor my experience … making sure the transactions at my window, and in the entire branch, were balanced before anyone could leave the branch … the often tedious nature of handling deposits or standing around waiting for one … but I remember vividly one of the most powerful lessons I learned on my first day:

If you care about what people see when they look in your window, keep reading

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The 7 Qualities You Need to Get Your Company on the Medal Stand

What does it take to get on the Medal Stand and out of the Grandstands?

Jessica Long. One of the most decorated Paralympic athletes in history.

She’s won 17 Olympic medals. 12 of them are gold.

She holds 13 world records.

She’s been Sports Woman of the Year twice.

She’s obviously a remarkable swimmer.

She did all of it after having the lower part of both legs amputated when she was 18 months old.

Jessica Long’s drive, devotion and discipline are unquestioned.   Her determination is boundless. (NBC produced an in-depth look at her life you can find here.)

Is all of that enough? If you had each of those characteristics in immeasurable quantity, would it be enough to make you an Olympian?

Is drive, devotion and discipline enough?

Probably not.

Keep reading and download the 7 Olympic Qualities checklist …

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Hope is powerful but don’t let it become an embalming agent. Get moving.

Hope is Not a Strategy. Action is.

Hope isn’t a strategy. Action IS!

For most of us, this is the time of the year when hope springs eternal. We’re revved up for an exciting new year, determined to change all of the things that didn’t work last year so we can pound the ball out of the park in 2014.

Nothing wrong with any of that.

Commitment, momentum, focus … these are the energies that will fuel our engine and help us jumpstart 2014 with the vigor and rigor that we need to make this year the most successful ever.

Are your initiatives starting to drag just a bit?

The gum does kinda lose its flavor on the bedpost overnight, doesn’t it? We don’t get far into the new year before we discover that it’s much easier to start than to finish.

We struggle to keep the engine stoked with the same energy that propelled us into the New Year.

We begin to feel some of the air already coming out of the tires, and begin to wonder … “where did that new-found energy go”?

What’s that whimpering sound?

It comes back to that whimpering sound of “hope springs eternal.” Read why Hope is a poor excuse for a strategy….

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