Can you put a lifetime on a 3×5 card?

Do you think you could distill a lifetime of experiences into a handful of sentences … so that when your grown children read them, they would hold them as dearly as they once held their teddy bears?

I’ve recently published several lists of “life lessons”, for lack of a better term, that keep coming my way from a variety of sources. These lists, scratched on the back of an envelope found in a plane crash, or tucked in a wallet for 50 years, are treasures because they’re personal … and each person believed he or she had captured the unique nature of their humanity.

[pullquote]Can you capture your life lessons on a 3×5 card?[/pullquote]

So, now come the Guideposts of business philosophy taken from the book, Marriott The J. Willard Marriott Story by Robert O’Brien. It’s longer than most … not a note card but still a single sheet of paper … maybe Willard did more than most? Some may seem old-fashioned, others a little harsh for the more indulgent company cultures of the 21st century … but most of them are rooted in sound business practices. Work your way past some of the pedestrian entries to uncover a few nuggets and valid reminders that you can add to your own list.

  1. Keep physically fit, mentally and spiritually strong.
  2. Guard your habits – bad ones will destroy you.
  3. Pray about every problem.
  4. Study and follow professional management principles. Apply them logically and practically to your organization. (more…)

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After Action Reviews = Successful Execution

In an article entitled Five Ways Pixar Makes Better Decisions, Tom Davenport, a Babson College professor, refers to what I call “after action reviews” as a critical element of the creative decision-making used at Pixar.

In my earlier post, Powerful After Action Reviews, you can learn more about this concept, built and nurtured by the US Army.

Pixar uses the concept of “Dailies”

For Pixar, Davenport reminds us how movie makers use “dailies” to review their work in progress, showing movies to other filmmakers every few month to solicit critical insights that often make the movies better.

Nothing we couldn’t accomplish with a Daily Huddle, right? (more…)

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Happy Birthday, America!

Today is usually a day for hot dogs, parades and festive celebrations of the birth of this wonderful nation we inhabit.

In that spirit, I’d like to dedicate this holiday to a dear family friend, Cpt. Kevin Mott, an Army Ranger who was badly wounded in Afghanistan this week and is returning to the U.S. for treatment. Our hearts and prayers are with him and his family for a rapid and full recovery.

Another day, we can debate the wisdom of our foreign policy and the wars in which we’re currently engaged … but today, I’d like to pay tribute to Kevin and the men and women with whom he serves. We stand straighter because of their bravery and commitment and shed tears for their innocence and selflessness as they put themselves in harms way for the country to which they give so much and from which they ask so little.

They aren’t encamped on a comfortable bar stool celebrating Independence Day. They’re carrying out their mission in the unforgiving terrain of the Korengal Valley and Kunar Province of Afghanistan, without electricity, plumbing or running water, (more…)

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Empower to the People!

I'm a big believer in the Ritz Carlton's program of providing a $2,000 allowance to empower their employees to enhance the "Guest Experience" ... and I think it's noteworthy that the Cadillac division of General Motors is applying this concept to strengthen their relationship with potential Cadillac customers. It's not…

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Remember the song, Mr. In-Between?

leadership-compass-blueUsually, when we remember this song, we think of someone “straddling the fence”, trying to be all things to all people, teetering on the edge of indecision and inaction … or someone who always takes the “middle of the road” and commits to nothing.

Are you Mr. Inside or Mr. Outside?

Gill Corkendale writes in the HBR blog that leaders tend to be either Mr. Inside or Mr. Outside when they really need to focus on being Mr. In-Between, creating an essential “balance” among their varied responsibilities.
It’s true that we all drift toward our comfort zone, doing what we enjoy and are good at, often ignoring the more tedious, even painful tasks that remain critical to our success.

This Checklist will help you Assess Your Role

She offers a simple checklist to help you evaluate where you are on this continuum. (more…)

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