Accountability – Page 11 – www.exkalibur.com

Any control freaks out there?

Those of you who are willing to admit … or deserving … of wearing this crown have probably stumbled down the staircase more than once trying to exert your control over every fiber of the carpet beneath your feet.
Researchers have found that when test subjects are even subliminally exposed to the name of a person they believe is “controlling”, they unconsciously do the OPPOSITE of hard work. It seems that people value their freedom “so much so that even an unconscious memory of a controlling person stimulates a behavioral reaction.”
Combine this with The Productivity Paradox and the work done at Sony Pictures to focus more on employee energy management rather than time management, (more…)

Conference Calls not working so well?

Fast Company recently published a blog post called 10 Rules for Effective Conference Calls, which sounds about right … and I think you’ll agree that you’ve heard … or did … or thought … these same things yourself.

OK, now let’s move to slide 5. Can everyone see this slide?

(Slide with 12 rows of text appears. Jill proceeds to read all 12 lines of text.)

(Dead silence – everyone is on mute, reading mail, playing Solitaire or checking news, sports, and weather…)

How about this one? (more…)

Have a Truth Teller onBoard?

I'm a relentless advocate for outside board members in family businesses, in large part to divorce the value of objective business discussions from subjective family dynamics. I've seen a family member derail an important conversation because his baby brother ... some 30 years ago ... wrecked his bicycle. Jeff Bussgang,…

Is anyone really independent?

I wish had the time to write about all that’s on my mind about the SEC charges vs. Goldman. The crux of my most recent post was that institutional investors – not individual investors – have few excuses for making unsuccessful investment decisions except their own lack of due diligence or the fact that what they thought was a good decision … wasn’t.

I’m happy to see that Warren Buffett agrees as he told his rapt audience in his comments at Berkshire Hathaway’s recent annual shareholder’s meeting. Of one firm, ABN Amro, Mr. Buffett said: “It’s hard for me to get terribly sympathetic when a bank makes a dumb credit bet.” (more…)

He saw it coming ….

When someone tells you no one saw it coming ... you can usually assume they mean "I" didn't see it coming. By now, many of you are familiar with the story about Michael Burry, the Stanford Hospital surgeon who uncovered the flailing mortgage market and made a fortune betting against…

People are still – and will always be #1.

Many of you are familiar with my interest in the Corner Office articles appearing in the New York Times on a regular basis. These articles, by Adam Bryant, focus on varying approaches taken by CEOs to lead their organizations.
A recent interview with Fuse founder, Bill Carter, reminds me of two critical variables that are easily lost in our haste to always move to the next issue. First, above all, having the best people is the only antidote to business mediocrity. I’ve said it time and again, and virtually everyone knows this deep down (but very few put it into practice) … that the organization that excels identifies the best people, makes certain they are properly rewarded, and never stops looking for top talent. (more…)

Goldman Sachs -Not so fast!

Will Rogers was fond of saying, “Buy low, sell high … and if it doesn’t go up, don’t buy it!”
That’s a whimsical sentiment, but I wonder what’s in the air when I read about the alleged fraud by Goldman Sachs described in the civil complaint filed by the SEC, referenced in the recent article here. I wouldn’t jump to conclusions too quickly. In too many ways, this episode is reminiscent of earlier 1980s battles with Michael Milken. Notwithstanding Milken’s misdeeds, my vivid memory is that there were accredited investors and savvy buyers on both sides of those transactions perfectly capable of making independent decisions. Some of them were wrong and they lost money, but in virtually every case, they were well-equipped to make sound decisions … if they did their homework.
These challenges typically arise when people lose money … and there’s no question a lot has been lost. But, to assume that people who lose on one side of a transaction, are incapable of making prudent independent decisions and were sold a bill of goods , is the flawed argument that often pervade these matters. (more…)

Vol. 60: Creating a Responsible Culture

Last time, we discussed how to create a responsible culture where each individual accepts accountability for their actions and decisions.
In our discussion of this subject, we’ve ranged from the baseline of personal accountability to a broader organizational culture, to the battle-tested power of after action reviews.
So, if the power of an accountable organization is so obvious, why aren’t we all doing it?

Victimization has a stranglehold on American business

In “The Oz Principle,” a book by Craig Hickman (recently reissued in a revised and updated edition 10 years after its original publication), the overgrown roots of a victimization mentality is chronicled as one of the most corrosive forces in American business.
[pullquote]The man who complains about the way the ball bounces is likely to be the one who dropped it.~ Lou Holtz[/pullquote]
Mr. Hickman pulls no punches in deriding the plight of victimization that he believes has a stranglehold on American industry.
How many of these lines have you heard during your business career?

* “That’s the way we’ve always done it.”
* “That’s not my department.”
* “Someone should have told me not to do that.”
* “Why didn’t you ask me?”
* “Nobody’s followed up on this. It can’t be that important.”

[pullquote]Victimization is a corrosive force in American business[/pullquote]
It’s fodder for a Saturday Night Live skit, isn’t it? (more…)

Accountability | What Does It Really Mean?

When does Accountability begin?

“When is it no longer my responsibility to get people to complete their assignments … and where does their responsibility to perform begin?” a North Bay CEO asked me recently.
“Your responsibility never ends … and neither does theirs,” I said.
“Your job is to work tirelessly to build accountability into the organization so that your team understands that being held accountable is the cornerstone of a strong, successful organization. It is not punitive.”
In this column recently, we’ve discussed personal accountability as the “singular touchstone of professional success over which we have the greatest control.”
We’ve also discussed the After Action Report, a valuable teaching tool that reinforces accountability and inspires a culture of continuous improvement.
An organization focused on accountability might be seen as the thread that connects our personal accountability – walking the talk – and the After Action Report – talking the walk. But what is it, really?

What is Accountability … Really?

In simple terms, accountability is a willingness to accept responsibility for our actions.
It’s being reliable and making certain that the commitments we make, from the perspective of others, have been kept. For a responsible culture to prevail, each of us must make certain that those commitments are honest – and honored. (more…)