There is no question that the value of unbiased feedback is critical to our success. The first cousin to Accountability, unbiased feedback is rarely a welcome interloper but one that we appreciate as we consider how we might improve the success of our lives. [quote style="boxed"]"Feedback is the breakfast of…
Angels invested more than $19 Billion in 2008 according to the Center for Venture Research at the University of New Hampshire. The NY Times published an article today reporting the resuls ... what many of us have been saying all along: THERE IS NO SUBSTITUTE FOR PREPARATION! Authenticity is more…
The New York Times feature, The Corner Office, generally provides practical advice from CEO’s. This week’s interview with Richard Anderson, CEO of Delta Air Lines, stresses the value of communication and his belief … correctly, I would say … that communication skills are more important than ever with the advent of the Internet and the myriad ways that communication takes place with our professional constituents. Not a PowerPoint slide deck either. Complete sentences.
He also offers his insights about recruiting and interviewing techniques (more…)
Business Week summarized a book entitled Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen. It's a practical guide to challenging conversations in which you're required to deliver bad news, major screw-ups and other sensitive matters.
CFO Magazine recently published an article about “How to Talk about Layoffs“. It includes some valuable anecdotes about layoff processes that don’t work.
Here are several key themes that bear repeating:
As usual, Jack and Suzy Welch are on target with their latest BW column, critizing the new Administration for various leadership "shortcomings". The valuable insight for business leaders is that "you gain nothing by showing uncertainty and indecision". In short, get your act together, probe the issues, work them to…
<The WSJ offers an inside look at how open book management and financial transparency have been used as valuable tools to help companies cope with the economic downturn. It may be more challenging to start this now, but the rewards can be plentiful and unexpected. More than anything, it enables…
You should read the transcript From Ken Lewis testimony before the Financial Services Committee of the US House of Representatives. It is a reasoned discussion of Bank of America's performance and highlights several key points that we rarely read about: The US taxpayers will receive $2.8 billion in dividends this…
This is a title of a new book previewed by Business Week. It's reportedly as simple to understand as McDonald's menu and recounts some familiar adages. In particular, though, it emphasizes the value of employee recognition. This is an invaluable tool at all times, but particularly now when employees are…