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4 Pillars of Long Term Success

The 4 Pillars of Long Term Success You Can’t Live Without

4 Pillars of Long Term Success
4 Pillars of Long Term Success

These are the four pillars of any firm’s long-term success

“Lary, give this customer a call. We’ve just received an unauthorized return, and I want these shoes sent back.

“Funny how the green shoes don’t fit and the red ones fit perfectly.”

It wasn’t uncommon for the chairman of company North (you may remember him from the 2nd article in our Culture Series, How Are You Paving the Road to Superior Performance) to stop by my office with a message like this.

I realized later he was talking in code

His remarks were actually a code:

“The red shoes sold well but the green ones the customer bought aren’t selling … so now they’re claiming they don’t fit so they can return them. We’ve had no other such complaints. Tell them we won’t accept them and refuse them at the door if they come back.”

I made a note to contact the customer, figuring I’d call them after lunch when I would be more likely to catch them three time zones away.

No e-mail back then.

What the hell are you waiting for? Read the Full Article to see what he was expecting

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Leadership Insights | Do you really think you’re Resourceful?

blue-ball-in-a-maze
On a recent morning, I headed to a favorite place just down the street to fetch a couple of lattes for my wife and me.

Our forbearers would have awakened in woolen underwear, stepped in the dark onto a cold dirt floor, and stumbled outside to chop some wood to start a fire in the cook stove balanced on the rocks outside.

They would have tossed some coffee grounds into a beat-up metal pot … grounds that had already been used for several days … filled the pot with water, boiled it … and at some point, would finally get that first bitter cup of java.

No coffee house down the road, no car to get there, certainly no latte or cappuccino. Eat what you kill, literally. If you ain’t got it, you ain’t gonna get it.

Lots of resources but ….

[pullquote]The secret of success is constancy to purpose.” Benjamin Disraeli[/pullquote]

In many ways, we’re much less resourceful than our forefathers.

While we may have expanded the definition of community in many positive ways, using our physical and social media “mobility” to create unimagined connections, we’ve also become more dependent on external resources to get through our day.

In some ways it’s probably better that we’re co-dependent. (more…)

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The Spotlight of Leadership: Where are you standing?

Searchlight - Floodlight

The Spotlight of Leadership

Experienced leaders know that they are standing in the Spotlight of Leadership all the time. I’ll tell you about a video you should watch just below.

Have you read any of the news stories and interviews recently with General Stanley McChrystal, whose new book is coming out now, My Share of the Task?

You’ll recall he is the four-star general whose resignation was precipitated by a Rolling Stone article which disclosed some unsavory remarks about the President’s executive team.

What is McChrystal’s response?

The reporter was given broad access to McChrystal and his staff, with few conditions, to see how the general and his leadership team worked together.

You can read the candid response from General McChrystal about this incident here. (more…)

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Leadership Insight | What are we doing to help you?

“There is nothing more exhilarating than to be shot at without result.

Winston Churchill

Why do you have your own business?

Winston Churchill could have been an entrepreneur to have so eloquently dramatized the thrill associated with building a business.

Whether you own it yourself or share it with partners, it’s yours to build, to mold according to your dreams and values.

You may be building it from scratch or seeking new opportunities to jumpstart a mature company. In either case, I hope this will help you on your journey.

Want to build your own boat?

Why do you have your own business?

Independence, many will say, the chance to run my own show?

Be my own boss?

Do things my way – maybe because you’ve seen them done the wrong way and you can do better? (more…)

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Leadership Insight | First rule of a mistake: Admit it

“A lie will easily get you out of a scrape, and yet,

strangely and beautifully, rapture possesses you

when you have taken the scrape and left out the lie.”

~ Charles Edward Montague

 

Everyone makes mistakes. 

We know this for a fact, don’t we? It’s pretty clear —like crystal.

Why are we are so unwilling to admit our mistakes?

So, why do so many persist in their insistence that they did no wrong?

Despite the lessons that cover the waterfront — from Watergate to the Catholic Church — the cover-up is always worse than the crime.

What appeared to be minor tributaries turned into a rushing river of a failed presidency and international scandal, yet the stream of lies and denial from those who fail to heed these lessons continues unabated in both our public and private lives.

The truth will never come out … will it?

For some reason, we persist in believing that the truth will never come out. (more…)

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