I've often used this line as a metaphor for the process of accountability and follow up that makes a real difference in executive performance.Just being there ... letting people know you really meant it when you asked for something to be done ... or that it remains important even though…
Urban Meyer is returning as the football coach at the University of Florida, much to the delight of Florida fans everywhere. He has a remarkable track record wherever he’s been and with him, Florida won two national championships in 2006 and 2008. His winning record of .842 is the highest among active coaches with at least 5 years experience (at a Football Bowl subdivision).
So what, you say? Well, Urban Meyer is the poster child for the out of balance work life that earned him an ambulance trip to the hospital last December.
The good news? (more…)
The recent 92nd PGA championship ended tragically for Dustin Johnson based on a questionable and controversial call. What virtually every observer, from fans to PGA champions, saw as a sandy area of the rough outside of the ropes was declared by rules officials as a sand trap even though spectators were standing in it. Under the rules of golf, that resulted in a two-stroke penalty because a player can’t ground his club in the sand. It cost him a chance to participate in a three-hole playoff for the trophy in one of golf’s four major championships.
It was heart-breaking to watch and even brought a roar of disapproval from the usually reticent golf crowd. For most casual observers, it’s a distinction without a difference … but in the rules-driven PGA tour, it was a judgment call without heart or soul. Mr. Johnson’s disappointment now competes with Armando Galaragga’s recent loss of a perfect game in baseball.
What do we do when we suffer a major disappointment, e.g., the loss of a major client we served so well or the departure of a valued employee to whom we thought we had extended every opportunity? (more…)
Tim Berry called my attention to a great post on the ThinkGeek site. If you're hungry, dig in ... dig in, that is to the hilarious post showing the "cease and desist" letter they received from the National Pork Board claiming that they infringed on the slogan "The Other White…
If you don’t think social networking is on an intergalactic trajectory, you haven’t met my nieces and nephews. Ages 8-11-14. NOT from a technology-driven family … so for those of you who are, strap in!
Facebook – old news! Facebook chat – “call me on my cell, Uncle Lary, and I’ll boot up my laptop so we can chat,” my 8 year old nephew proclaimed. Download apps to turn your phone into a walkie-talkie? Check. Waiting at the front door all day for the delivery of your new cell phone, in the color purple? Check. Kick your uncle’s butt in every video game, including the slower ones that I actually understood like golf? Check.
Their grasp of technology is not what’s remarkable. It’s how deeply embedded it is in their DNA (more…)
With thanks to Carmine Gallo, his recent post, The Three Elements of an Inspiring Pitch, reminds us of the power of emotion in telling our story to an interested community. The three critical elements of a pitch that he identifies - Understandable, Memorable and Emotional - are valuable in all forms…
A recent NY Times interview with Dan Rosensweig, CEO of Chegg, a firm that rents textbooks online and by mail, prompted me about the power of the entrepreneurial spirit. We're not reminded often enough about the inspirational force of asking what needs to be done ... rather than thinking about all…
“Pride is concerned with who is right. Humility is concerned with what is right.” — Ezra Taft Benson
I was ready to return to our series on strategic finance after my last column about the integrity of umpire Jim Joyce and the accountability of BP… until I read a comment in the Washington Post by Jeffrey Pfeffer, a professor of organizational behavior at Stanford University.
Citing Henry Ford’s infamous quote, “Never complain, never explain,” as the preferred way for business leaders to deal with disasters like the Gulf oil spill took me by surprise.
BP is the poster child for a failed apology
In appearing to criticize BP’s CEO Tony Hayward for apologizing for BP’s actions, Mr. Pfeffer extols the value of being on the “winning side,” that people respect strength and diffidence does not convey winning or power. Research in social psychology, he continues, “shows that acting embarrassed or remorseful conveys less power and results in less favorable impressions than acting angry.”
In the context of BP’s PR debacle, those comments seem wildly misplaced. Does Mr. Pfeffer think BP would have won our hearts and minds by taking no responsibility, “never explaining,” and that he should have acted like he was angry that people blamed BP for this unexpected accident? I can’t imagine worse advice than if I recommended that you chase down every meal with a quart of engine oil.
Early birds - those of you who get up early - tend to be more proactive, more successful in business ... while the night owls ... that's me ... have been shown to be smarter, more creative, funnier and more outgoing ... not so bad, huh? HBR recently published some…