Yesterday's post, Not that I told you so - redux, discussed the latest unemployment figures and the lamentable job done by the Obama Administration in stimulating the economy. I only mentioned in passing the so-called "shadow unemployment" which considers part-time workers who would like to work full-time and those who've…
Remember this line? “There is strong and mounting evidence that the recovery act is putting people back to work,” a statement Vice President Joseph R. Biden Jr. made at a recent news conference in Washington.
In a recent post, Not that I told you so, I lamented the woeful results of the stimulus, and the lack of job creation results. Of course, today produced another painful reminder of this truth … that unemployment reached 10.2%, exceeding 10% for the first time since 1983!
In Where’s the Stimulus, I reported that while corporate profits were boosting the market, revenues for those same companies have fallen far more than the amount of the stimulus. While profits help fuel job growth and give companies some headroom to make those decisions, the lack of revenue growth eviscerates any need to rebuild your talent pool.
There is more evidence that the pols in Washington have no clue about how to stimulate job creation, (more…)
In an interesting article, The Martial Art of Difficult Conversations, Peter Bregman of the management consulting firm, Bregman Partners, reflects on a few tips to diffuse difficult conversations that are reminiscent of the "close encounters of the third degree" exhibited by Jack Nicholson in Anger Management. If you're unhappy with…
... and, of course, who better to embody this powerful attribute than an orchestra conductor?Imagine listening like a conductor, appreciating every note and intonation ... recognizing that the bass section is too loud or the percussion section is interrupting the melody.We can use these principles to improve our own listening…
What would happen if we gave each of our employees up to $2,000 to invest in a customer’s experience on any particular occasion … not an annual stipend … but for any given situation?
Most of us are aware of the extraordinary attention to service that is the hallmark of luxury hotels … but few of us probably understand the extraordinary cultural commitment to training and service that is the bedrock of the incomparable Ritz Carlton chain.
In an insightful interview with the Ritz Carlton CEO, Simon Cooper, many of these powerful programs are discussed.
The Ritz Carlton grants every staff member a stipend of up to $2,000 to satisfy any single guest … not per year but per occasion … without any approval or conditions. Imagine empowering our employees in that manner … and showing them our immense trust in their ability to make sound decisions while validating our unwavering commitment to our customers?
BTW, in the Ritz Carlton arrangement, there is no implication that there is a problem … just a desire to create an overwhelming customer experience. Another tactic that the Ritz Carlton uses may seem familiar to many as the “daily huddle”, (more…)
You'll recall my recent post about the anticipated changes and expansion of small business lending. Now it's possible that two of the stimulus programs may expire ... BEFORE any new ones take their place. This includes the most popular provisions that allowed the SBA to drop their fees and to…
By now, you know that the Sunday NY Times Corner Office series is oft-quoted here to highlight varying aspects of leadership that flow from Adam Bryant’s conversations with notable CEOs and business leaders.
This week he interviewed Drew Gilpin Faust, the first female President of Harvard University. Communication is a critical factor in her leadership style, and I can concur with the extraordinary importance this has in a university setting, having spent 6 months consulting with UCLA. The university community is a diverse governance conundrum with many cooks and few bottle washers, so communication is vital across all of the constituencies and leadership platforms. It’s no less important in your organization but the style required in a university setting sets a high standard for what’s required from all business leaders.
She also emphasizes the value of MBWA … the leadership tactic of “Management by Walking Around” mentioned often here. She also emphasizes (more…)
The North Bay Business Journal, a publication of the New York Times, is a weekly business newspaper which covers the North Bay area of San Francisco – from the Golden Gate bridge north, including the Wine Country of Sonoma and Napa counties.
This page provides the Print-Friendly Version of the article, as published.
Any related materials or articles referenced in the column, or otherwise applicable, will also be referenced below:
The electronic version of the article, as published, may be found here.
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Article published – November 2, 2009
“The only way to keep your health is to eat what you don’t want, drink what you don’t like and do what you’d rather not.” – Mark Twain
Health care reform has become a cause célèbre with potential costs that will threaten many small businesses. That’s one of the reasons I’m attracted to the growing use of “consumer-directed” plans that require each of us to take a more active role in managing the financial side of our own health care.
The New York Times looks at some of these alternatives in “Making Sense of High Deductible Plans“. You should also consider the comments by John Mackey, president of Whole Foods, in his controversial op-ed piece explaining Whole Foods’ approach to health care coverage, a piece that caught the attention of the Obama administration.
Over the years, I’ve repeated ad nauseam my belief that the principal flaw in the health care industry is our lack of individual financial accountability. (more…)
... or so says Fred Smith, Chairman and Founder of Federal Express. By any other name, there is no substitute for making sure that everyone on your team is "aligned" ... with the goals of the organization, its vision and mission, its values .... One way to discover a lack…