Vol. 58: Powerful After Action Reports

Building a Business: The power of the After Action Report

“Thankfully, perseverance is a good substitute for talent..”– Steve Martin

Many years ago when we lived in the Midwest, we became very good friends with a young couple down the street. He was a fellow fraternity brother, from another college, but I remember him as a [...]

Vol 57: Think Strategically!

Building a Business: Thinking strategically more than just tactical details

“The most serious mistakes are not being made as a result of wrong answers. The truly dangerous thing is asking the wrong questions.”– Peter Drucker

I have been working recently with a young CEO-in-waiting who is eager to move into the top spot. He recognizes, however, [...]

Looking for a few brilliant ideas?

Seth Godin, blogger extraordinaire, has compiled an interesting and FREE PDF download from 70 diverse thinkers in which each person provides ONE WORD to identify an important concept for 2010 … and then writes a single page to describe why they chose that word. From GENEROSITY to DIGNITY to POKER to RIPPLE, there are provocative [...]

Competence. Confidence. Caring. You’re done!

By now, you know that the Sunday NY Times Corner Office series is oft-quoted here to highlight varying aspects of leadership that flow from Adam Bryant’s conversations with notable CEOs and business leaders.
This week he interviewed William Green, Chairman and CEO of Accenture. Read it in its entirety as a refresher on important elements of [...]

Remember the song, Mr. In-Between?

Usually, when we remember this song, we think of someone “straddling the fence”, trying to be all things to all people, teetering on the edge of indecision and inaction … or someone who always takes the “middle of the road” and commits to nothing.
Gill Corkendale writes in the HBR blog that leaders tend to be [...]

Vol. 53: Different Cultures – Different Results?

The North Bay Business Journal, a publication of the New York Times, is a weekly business newspaper which covers the North Bay area of San Francisco – from the Golden Gate bridge north, including the Wine Country of Sonoma and Napa counties.
This page provides the Print-Friendly Version of the article, as published.
Any related materials or [...]

Give your employees $2,000 to spend!

What would happen if we gave each of our employees up to $2,000 to invest in a customer’s experience on any particular occasion … not an annual stipend … but for any given situation?
Most of us are aware of the extraordinary attention to service that is the hallmark of luxury hotels … but few of [...]

CEOs: Be a General … and a Scout

I have mentioned on many occasions the Corner Office series in the Sunday NY Times which features an interview by Adam Bryant with a prominent CEO. The questions are consistent but invariably reveal an important reminder of  key elements of leadership.
In a recent interview with Jim Rogers, CEO of Duke Energy, Rogers explained how important [...]

Get Things Done – SIMPLY

Finding ways to get things done more simply is an elusive target for most of us. Forbes magazine recently carried an article in which Ron Ahskenas, a managing partner at Robert H. Schaffer & Associates, a Stamford, Ct. management consulting firm, talked about three key ways to get more done by “SIMPLIFYING” your business.
While implementing [...]

Get a a blank sheet of paper!

What power there is in a blank sheet of paper. Most of the time when we sit down to work, even in our favorite chair, we have a stack of papers or files, maybe a list of some kind, and proceed to “work” as we’ve always defined it … plow through the stack and “get [...]