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Empower to the People!

I’m a big believer in the Ritz Carlton’s program of providing a $2,000 allowance to empower their employees to enhance the “Guest Experience” … and I think it’s noteworthy that the Cadillac division of General Motors is applying this concept to strengthen their relationship with potential Cadillac customers. It’s not the money. It’s not the…

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Where’s the key to the liquor cabinet?

Yesterday, I referenced a shorthand version of a business plan outline. Most of you saw the words “business plan” and immediately started looking for the key to the gun cabinet, conveniently placed right next to the liquor cabinet … because that phrase usually incites a painful, grinding noise between your ears. If you still don’t…

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What are the right questions?

I’ve written numerous posts about business plans … the importance of preparing them, what should be in them, etc. Seth Godin has another, very simplified concept about what’s really needed: * Truth * Assertions * Alternatives * People * Money Cuts to the quick, doesn’t it? What do think is the most important question to…

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Vol. 67: Get it right the first time!

Making one mistake, an umpire shows rare integrity “Ninety-nine percent of all failures come from people who have a habit of making excuses.” –George Washington Carver This week I chose to digress from our series on strategic finance to offer a few observations about some powerful leadership lessons threading their way through recent headlines. It’s…

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Change is exhausting!

Many of us accept that the only thing that doesn’t change is change itself. Our world is buffeted on all sides by change … kids grow up, technology abounds, friends move away, the list is endless. Dan Heath at Fast Company describes a recent experience with subjects who were offered either chocolate chip cookies ……

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It’s not the person

Fast Company recently carried a brief piece which described how what appears to be a personal shortcoming may obfuscate a problem situation. In psychology, they call it the Fundamental Attribution Error but the example they used is particularly poignant for many situations we’ve all seen. Have you experienced situations that seemed like “people problems” ……

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Do we need a Federal Escrow Fund?

I’m sure this will be a popular post … but set aside your emotions for a moment about the BP disaster… and consider the insistence by the federal government that an independent agency take over the claims resulting from the oil spill,  purportedly overriding BP’s authority, and that of the other 12 entities on board…

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John Wooden: Words to live by

The simplest things in life are free … and sometimes, it’s the simple things that make so much sense. Here is the simple creed that John Wooden, famed UCLA basketball coach whose winning record is unlikely to ever be surpassed, received from his father and carried in his wallet throughout his life: “Be true to…

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