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What else is in that 2,000 page bill?

Here’s just the tip of the iceberg in the record-breaking 2,000 page health care bill … nutrition labeling for vending machines, new costs for virtually every restaurant chain to spell out nutrition guidelines, in-home counseling for pregnant mothers, priority to Indian health clinics in certain states, adult coaching on “parenting practices”, etc. Are some of…

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Looking beneath the headlines … more danger?

In my last few posts, I’ve discussed the job creation efforts of the Obama Administration, which have had abysmal results. There are a lot of voices coming to the same conclusion. An editorial in today’s NY Times chimed in about not only “underemployment”, which takes the 10.2% unemployment figures to 17.5% … but about long…

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Job Creation Job? Bigger than ever!

Yesterday’s post, Not that I told you so – redux, discussed the latest unemployment figures and the lamentable job done by the Obama Administration in stimulating the economy. I only mentioned in passing the so-called “shadow unemployment” which considers part-time workers who would like to work full-time and those who’ve stopped looking altogether. That larger…

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Not that I told you so … redux!

Remember this line? “There is strong and mounting evidence that the recovery act is putting people back to work,” a statement Vice President Joseph R. Biden Jr. made at a recent news conference in Washington. In a recent post, Not that I told you so, I lamented the woeful results of the stimulus, and the…

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Close Encounters of the Third Degree

In an interesting article, The Martial Art of Difficult Conversations, Peter Bregman of the management consulting firm, Bregman Partners, reflects on a few tips to diffuse difficult conversations that are reminiscent of the “close encounters of the third degree” exhibited by Jack Nicholson in Anger Management. If you’re unhappy with your usual predilections in such…

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Leading by Listening? What a concept!

… and, of course, who better to embody this powerful attribute than an orchestra conductor? Imagine listening like a conductor, appreciating every note and intonation … recognizing that the bass section is too loud or the percussion section is interrupting the melody. We can use these principles to improve our own listening skills … apply…

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Give your employees $2,000 to spend!

What would happen if we gave each of our employees up to $2,000 to invest in a customer’s experience on any particular occasion … not an annual stipend … but for any given situation? Most of us are aware of the extraordinary attention to service that is the hallmark of luxury hotels … but few…

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New credit squeeze coming for small business?

You’ll recall my recent post about the anticipated changes and expansion of small business lending. Now it’s possible that two of the  stimulus programs may expire … BEFORE any new ones take their place. This includes the most popular provisions that allowed the SBA to drop their fees and to raise the maximum guarantee to…

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