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In Memoriam

“The willingness of some to give their lives so that others might live never fails to evoke in us a sense of wonder and mystery. One gets that feeling here on this hallowed ground, and I have known that same poignant feeling as I looked out across the rows of white crosses and Stars of…

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Amazing Customer Service? Pay Employees to Quit!

Bill Taylor, the cofounder of Fast Company and author of Mavericks at Work, wrote a recent post about Zappos, the online shoe retailer that expects sales to top $1 billion this year after first year sales of $70 million only 5 years ago. In many ways, Zappos success is the story of extraordinary customer service…

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20 Years! $20 Million! 15 Minutes???

Here’s a great article about the extraordinary feat being attempted tomorrow by Michael Fournier, a retired French paratrooper. He’s going to ascend 25 miles above the earth in a hot air balloon and then skydive back to earth, breaking 4 world records and traveling at supersonic speeds from, yes, 130,000 feet above the earth! It’s…

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Fresh Thinking? Please apply here!

For one fresh approach to the business world, read about the Wexley School for Girls – which is exactly what it isn’t! You should also read Suzy and Jack’s Welch’s column this week about How to Bust into the Big Leagues. At a minimum, these quick reads will remind you that there are unique solutions…

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Micro Management can be a Good Thing!

In the May 26 issue of Business Week, Best Buy is celebrated for empowering its store managers to think locally about micro-markets that could provide differentiated selling opportunities. Here’s the key point: As a result, Best Buy believes it sames-store sales will be up 1-3% this year despite the sluggish economy! So, managers have targeted…

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Can you say your Strategy?

The April issue of the Harvard Business Review carried an article entitled Can You Say What Your Strategy Is? In short, the authors, David Collis and Michael Rukstad, describe a framework to create a sound statement of strategy that everyone in the company can internalize and use to guide their choices and priorities. I can’t…

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Las Vegas vs. Disney: What’s the right price?

Pricing strategy is paramount these days as we face an unpredictable economy with limited future visibility. It’s part of a broader strategy, of course, but one of the first things that executives jump to when prices come under fire. Note the different approach to this subject from an AP story carried in today’s SF Chronicle…

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Business Strategy – Evolution with a capital “R”!

I’m always intrigued by the application of revolutionary strategy concepts to established businesses and in the past few days, I’ve noticed several provocative reports that dramatize businesses seeking innovative ways – or not – to look at their business. The New York Times on Saturday carried an article about F.A.O. Schwarz & Macy’s that you…

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Family Businesses – Change or Else What?

Once again, Jack Welch and I are communing about common business issues – in this case, the family business. In the May 19 edition of Business Week, Jack and Suzy Welch respond in their Welchway column to a question about the big concerns facing business over the next 10 years. Jack is a legendary, corporate…

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A Constitutional Convention for Family Business

Like me – until now – you may have missed the recent Business Week article about family business and the value of a family “constitution” to spell out the Company’s vision and set forth important guidelines for relationships, stock ownership, prerequisites, behavior and other attributes to create “rules of the road” among family members. The…

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