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Talent Management Library

Five Lessons for Success from the Alabama Crimson Tide

It’s the heart of the college football season and there are valuable lessons we can learn from the most successful programs.

Y ou don’t have to be a football fan to embrace them. They are timeless lessons that apply to any business.


“Who’s walking on my field?”

You’re lugging 40 pounds on your back in 100 degree temperature.

Your head’s tucked inside a small capsule like a two-pound sausage in a one-pound casing and sweat’s pouring down your face.

There’s no chance the sun will disappear … it’s only 10 a.m. … and while there’s water everywhere, your reach for the next bottle seems to exceed your grasp.

Oh, yeah, and the boss expects you to be running – not walking – on his field.

Run, don’t walk, to see the 5 Lessons for Success …


Is it Too Much Trouble to Set Clear Expectations? If so, be prepared for mediocre results

Few executives will admit it’s too much trouble to Set Clear Expectations, even for their direct reports

I f it’s true for you, make sure you’re prepared for plenty of confusion and mediocre results.


When I talk to executives every day, there’s hardly a conversation that doesn’t include the same 2 things:

  • “Why aren’t I getting more done?”, and
  • “Why aren’t my people getting more done?”

There are several simple and proven leadership tools that can save your bacon many times over.

Don’t stop just because you’ve heard this before

Keep reading for important insights into Setting Clear Expectations


This is How You Create a Lifelong Customer

In many instances, finding customers can be easier than keeping customers.

T here are a lot of things we can do to get them to show up. But, do we do everything to make sure they keep showing up?


You don’t have to look very far to find instances where customer service lands with a thud.

Restaurants are a pretty easy target

Restaurants may be one of the easiest targets since we’re in them all the time, so imagine my pleasant surprise to receive a Missed Opportunity check from a Grand Rapids, Michigan restaurant I visited while there to celebrate my Mom’s birthday.

The dish I ordered wasn’t quite up to par, a little dry compared to previous visits.

Keep reading to learn about how to turn the tables on Missed Opportunities


How Close is Your Business to a Colossal Screwup?

Have you established a written Code of Conduct in your organization?

Our prescriptions for acceptable behavior are too vague. Get started now to spell it out more clearly to avoid that potentially colossal screwup.


Have you heard this phrase before?

“Conduct unbecoming”

You may have heard this phrase before, perhaps from the clenched teeth of a military JAG officer about the same time you learned that “Crystal” is a perfectly apt response to “Are we clear?”

What is the Standard of Conduct in Your Office?

Always do right. This will gratify some people and astonish the rest.” – Mark Twain

Throughout my service as a U.S. Army officer, this phrase was constantly refreshed as the highest standard to apply to the official actions of military officers.

How Do Organizations Define Acceptable Behavior?

Keep reading to learn more about how to define acceptable behavior


The 7 Key Attributes of Successful New Leaders

Consider these 7 Key Attributes of Successful New Leaders to give yourself a running start.

Existing leaders will also benefit from reading along and making course corrections where necessary.


A number of my clients and colleagues have recently ascended to greater positions of leadership at the top ranks of their companies. There’s suddenly even more to do, but have you paused long enough to consider how you should start?

Do you need to do anything differently?

1. Credibility is Foremost

Without it, you’ll look over your shoulder and find no one there. You need to do it by being committed to learning, being humble about what you don’t know and proving to your team that you’re building a transparent and collaborative organization — and they are a critical part of it.

Roll up your sleeves and learn before barking out orders.

Make sure you don’t miss any of these 7 Attributes


How to Keep Smart People from Killing Each Other

If you want to poison the well where you work, allow a Certified Jerk to roam free.

Mollycoddling is a pernicious and infectious organism you need to expel from your organization.

No Asshole Diagram

It’s easy to figure out how to deal with the Certified Jerk

This phrase is powerful in so many ways.

Smart people can often be prima donnas – I’ve heard those accusations myself … the smart people part, of course, not the second (and when it has been used, it’s typically disguised in less elegant terms) … but the brilliance of some people is often more blinding than enlightening.

Fortune magazine once asked Dr. Mehmet Oz about the best leadership advice he had ever received.

Keep reading so you don’t miss how to make the tough decisions


Why the Lack of Momentum is the Most Lethal Force in Your Business

An object at rest tends to stay at rest and an object in motion tends to stay in motion with the same speed and in the same direction unless acted upon by an unbalanced force. ~ Sir Isaac Newton

Momentum is an incredibly powerful force in business as well as physics. These laws will help you energize your organization and get things done.

The Dynamics of Business Momentum

You don’t need to be a physics student

Most of us are familiar with the legend of Newton’s apple, which fell on his head and triggered his musings about the Universal Law of Gravitation. An unlikely but apocryphal story.

Fewer of us are physics students, and I’m pretty sure that few professors would whisper “physics” in the same sentence as “understanding” if they were considering my scientific proclivities. Nonetheless, I have come to learn that Sir Isaac Newton’s laws of motion have powerful siblings in the business world.

The Dynamics of Momentum is a powerful driver

Newton’s First Law of Motion focuses on the physics of movement, but the dynamics of “momentum” apply equally to people and organizations.

Learn how Newton’s First Law of Motion powerfully affects your business


7 Steps to Build Flexibility into Your Company’s DNA

If you can embed Flexibility into your company’s DNA, you’ll have the greatest possible chance to overcome the obstacles that bring companies to their knees. 

Too often we haven’t prepared for the unexpected. Here are 7 proven ways for leaders to make sure that Flexibility is embedded in your organization to help you conquer uncertainty and get the results you need.

You’ve probably seen some of the makeover shows over the years?

The 60 Minute MakeoverGet GorgeousHow Do I Look? … RemodeledStyle by Jury … it’s a pretty darn long list, and no, I haven’t seen any on this list. 

Then there’s the Ambush Makeover show that aired in 2004 – 2005. In that show, stylists descended upon an unsuspecting soul whose hairdo, clothing, fashion in general was a disaster they were determined to fix.

Extreme Makeover, Home Edition was probably one of the most popular at one point.

If you saw that one, you may have thought,

That’s kinda cool. I wish they’d come to my house. I’ve got some stuff I’d like them to do.

And, I’ll bet you didn’t give a moment’s thought to what it might cost.

Who cares? Those people are getting their makeover for “free”.

Mulligans are free. Do Overs? Not so much

Keep Reading to get the 7 Steps to Build Flexibility into Your Company’s DNA