In many instances, finding customers can be easier than keeping customers.T here are a lot of things we can do to get them to show up. But, do we do everything to make sure they keep showing up?
You don’t have to look very far to find instances where customer service lands with a thud.
Restaurants are a pretty easy target
Restaurants may be one of the easiest targets since we’re in them all the time, so imagine my pleasant surprise to receive a Missed Opportunity check from a Grand Rapids, Michigan restaurant I visited while there to celebrate my Mom’s birthday.
The dish I ordered wasn’t quite up to par, a little dry compared to previous visits.