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Best Advice I Ever Got Library

Fun Friday | Why don’t people return phone calls?

It’s remarkable that so few people return their phone calls on a timely basis. Why is that?

Are we just lazy? Too busy? Did I mention lazy? Don’t give a rip? “If it’s important, they’ll call back?”

 

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Are you eyeballin’ me? Of course not … not you. You return all your calls. Right?

Wanna think about all the time we invest in phone tag? Nah, me neither.

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Ok, let’s do it anyway. Talk about a time sink … keeping track of all those who …

  • don’t return the call,
  • are out of the office,
  • traveling,
  • on vacation,
  • sick,
  • already on the phone …

… what a bother, huh?

If you’re like me, you’ve probably got dozens of these floating around at any one time.

What if they don’t return phone calls at all?

Keep reading if you need a few more reasons to NOT return phone calls

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The 7 Key Attributes of Successful New Leaders

Consider these 7 Key Attributes of Successful New Leaders to give yourself a running start.

Existing leaders will also benefit from reading along and making course corrections where necessary.

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A number of my clients and colleagues have recently ascended to greater positions of leadership at the top ranks of their companies. There’s suddenly even more to do, but have you paused long enough to consider how you should start?

Do you need to do anything differently?

1. Credibility is Foremost

Without it, you’ll look over your shoulder and find no one there. You need to do it by being committed to learning, being humble about what you don’t know and proving to your team that you’re building a transparent and collaborative organization — and they are a critical part of it.

Roll up your sleeves and learn before barking out orders.

Make sure you don’t miss any of these 7 Attributes

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The 8 Most Powerful Letters in Your Productivity Toolkit | Video

Just when I thought we had covered the waterfront with respect to accountability, I’m reminded of the linchpin of true accountability – the very simple concept of FOLLOW UP.

During my conversations with CEOs, I’m repeatedly reminded of how remarkably little attention is paid to this simple concept.

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Why do we ignore follow up?

It seems so obvious I wonder why I’m writing about it … and yet, routine follow up is often ignored in the hustle for the next opportunity or when there just isn’t another finger to put in the dike.

This isn’t a new problem and it stretches across all of the aspects of our lives. Five years ago, the New York Times even lamented about the lapse in our social manners reflected by people’s failure to respond to RSVP invitations, much of which I’d chalk up to this follow up laxity.

It’s a process that is halfheartedly pursued by so many that it’s no wonder so few things get done on time – or at all.

We expect the other person to get it done

There are a number of reasons for this you may recognize in yourself.

Don’t miss the video & the 7 Simple Steps to create a powerful Follow Up routine

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How to Keep Smart People from Killing Each Other

If you want to poison the well where you work, allow a Certified Jerk to roam free.

Mollycoddling is a pernicious and infectious organism you need to expel from your organization.

No Asshole Diagram

It’s easy to figure out how to deal with the Certified Jerk

This phrase is powerful in so many ways.

Smart people can often be prima donnas – I’ve heard those accusations myself … the smart people part, of course, not the second (and when it has been used, it’s typically disguised in less elegant terms) … but the brilliance of some people is often more blinding than enlightening.

Fortune magazine once asked Dr. Mehmet Oz about the best leadership advice he had ever received.

Keep reading so you don’t miss how to make the tough decisions

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12 Holiday Morsels to Strengthen Your Business

Yes, the holidays are here and already the list of things to do continues to grow – completing the annual budget, planning parties, visiting with friends, figuring out what to get who for when … and so it goes.

Yet, my spirit remains strong, so I’ve prepared a menu of 12 holiday treats that I hope will slide down like Amaretto eggnog in front of a winter fire.

I’ve even scoured some of my earlier columns to find the most delectable morsels.

“In theory there is no difference between theory and practice. In practice there is.” — Yogi Berra

So, here’s a smorgasbord of lessons learned – a few appetizers, a choice of entrees, a little dessert – from executives of both extraordinary capability and numbing incompetence  — that should grace your executive table for 2015.

1.     It’s never about you.

It’s always about them. Customers, employees, suppliers … family, friends, colleagues.

Be clear about it and thrive.

Get it backwards?

Fail.

2.     If you don’t think you’ll ever have a management succession problem, you already have one.

Keep reading. There are 12 days. Remember?

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The 7 Qualities You Need to Get Your Company on the Medal Stand

What does it take to get on the Medal Stand and out of the Grandstands?

Jessica Long. One of the most decorated Paralympic athletes in history.

She’s won 17 Olympic medals. 12 of them are gold.

She holds 13 world records.

She’s been Sports Woman of the Year twice.

She’s obviously a remarkable swimmer.

She did all of it after having the lower part of both legs amputated when she was 18 months old.

Jessica Long’s drive, devotion and discipline are unquestioned.   Her determination is boundless. (NBC produced an in-depth look at her life you can find here.)

Is all of that enough? If you had each of those characteristics in immeasurable quantity, would it be enough to make you an Olympian?

Is drive, devotion and discipline enough?

Probably not.

Keep reading and download the 7 Olympic Qualities checklist …

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“You have to understand what it is that you are better at than anybody else and mercilessly focus your efforts on it.”

Andy Grove, the former CEO of Intel, wrote the book, “Only the Paranoid Survive”, a testament to his relentless drive and devotion.

Two of the quotes attributed to him are a good way to start the week … and to be reminded of what I wrote about last week … that hope is NOT a strategy and that Action IS the cornerstone of our success.

“You have to pretend you’re 100 percent sure. You have to take action; you can’t hesitate or hedge your bets. Anything less will condemn your efforts to failure.”

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Hope is powerful but don’t let it become an embalming agent. Get moving.

Hope is Not a Strategy. Action is.

Hope isn’t a strategy. Action IS!

For most of us, this is the time of the year when hope springs eternal.
We’re revved up for an exciting new year, determined to change all of the things that didn’t work last year so we can pound the ball out of the park in 2014.

Nothing wrong with any of that.

Commitment, momentum, focus … these are the energies that will fuel our engine and help us jumpstart 2014 with the vigor and rigor that we need to make this year the most successful ever.

Are your initiatives starting to drag just a bit?

The gum does kinda lose its flavor on the bedpost overnight, doesn’t it?

We don’t get far into the new year before we discover that it’s much easier to start than to finish.

We struggle to keep the engine stoked with the same energy that propelled us into the New Year.

We begin to feel some of the air already coming out of the tires, and begin to wonder … “where did that new-found energy go”?

What’s that whimpering sound?

It comes back to that whimpering sound of “hope springs eternal.”

Read why Hope is a poor excuse for a strategy….

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