“Why do we even bother?” he asked. I was standing in the president’s office when the chairman and CEO walked in with a sheaf of papers in his hand.
“What are you talking about, Leonard?” the president asked calmly.
“I’m talking about this stack of credit memos. Why do we have a policy of charging these back when you just stuff them in a drawer and do nothing about them?”
As the chairman’s voice got louder, I knew I didn’t want to be in that room, but I couldn’t slip past him before he slammed the pile of credit memos on the president’s desk. The desk collapsed as it was torn from its wall emplacement. (more…)